Problem with Shared Calender

[LuckyLouie]

Hello,
I have a problem with a shared calendar. Jim Williams (team: Sales Department) created a task and assigned them for teams "Support" and "Sales Department". Why Emma Berd (team: Support) does not see this task in the shared calendar?

Tasks

enabled

yes

team

team

team

team

[Maximus]

Hello,
please check Emma's role, the Support team role and whether the shared calendar was set for both teams or for Sales Department team only.

[LuckyLouie]

I checked the settings and the problem continues. Tested on demo.espocrm.com Is this a bug? Below I attached all the settings:


Emma Berd(team Support):
Assignment Permission all

User Permission team

Portal Permission no

Group Email Account Permission no

Export Permission no

Mass Update Permission no

Data Privacy Permission no


Scope Level

Accounts	enabled	no	all	no	no	all
Activities	disabled
Calendar	enabled
Calls	enabled	yes	team	team	team
Campaigns	disabled	no	no	no	no
Cases	enabled	yes	team	team	team	team
Contacts	enabled	no	all	no	no	all
Document Folders	disabled	no	no	no	no
Documents	disabled	no	no	no	no
Email Template Categories	disabled	no	no	no	no
Email Templates	enabled	yes	team	team	team
Emails	enabled	yes	team	team	team
External Accounts	disabled
Import	disabled
Invoices	disabled	no	no	no	no
Knowledge Base	disabled	no	no	no	no
Knowledge Base Categories	disabled	no	no	no	no
Leads	disabled	no	no	no	no	no
Meetings	enabled	yes	team	team	team
Opportunities	disabled	no	no	no	no	no
Personal Email Accounts	disabled
Process Flowcharts	disabled		no
Process User Tasks	disabled		no	no	no
Processes	disabled	no	no	no	no
Product Brands	enabled	no	all	no	no
Product Categories	enabled	no	all	no	no
Products	enabled	no	all	no	no
Quotes	disabled	no	no	no	no
Report Categories	enabled	yes	team	team	team
Reports	enabled	yes	team	team	team
Sales Orders	disabled	no	no	no	no
Shipping Providers	enabled	no	all	no	no
Target Lists	disabled	no	no	no	no
Tasks	enabled	yes	team	team	team	team
Taxes	enabled	no	all	no	no
Teams	enabled		all
Templates	disabled	no	no	no	no
Users	enabled		all	own

Jim Williams (team: Sales Department):
Assignment Permission all

User Permission team

Portal Permission no

Group Email Account Permission no

Export Permission no

Mass Update Permission no

Data Privacy Permission no


Scope Level

Accounts	enabled	yes	team	team	team	team
Activities	disabled
Calendar	enabled
Calls	enabled	yes	team	team	team
Campaigns	disabled	no	no	no	no
Cases	disabled	no	no	no	no	no
Contacts	enabled	yes	team	team	team	team
Document Folders	disabled	no	no	no	no
Documents	disabled	no	no	no	no
Email Template Categories	disabled	no	no	no	no
Email Templates	disabled	no	no	no	no
Emails	enabled	yes	team	team	team
External Accounts	disabled
Import	disabled
Invoices	disabled	no	no	no	no
Knowledge Base	disabled	no	no	no	no
Knowledge Base Categories	disabled	no	no	no	no
Leads	enabled	yes	team	team	team	team
Meetings	enabled	yes	team	team	team
Opportunities	enabled	yes	team	team	team	team
Personal Email Accounts	disabled
Process Flowcharts	disabled		no
Process User Tasks	disabled		no	no	no
Processes	disabled	no	no	no	no
Product Brands	disabled	no	no	no	no
Product Categories	disabled	no	no	no	no
Products	disabled	no	no	no	no
Quotes	disabled	no	no	no	no
Report Categories	enabled	yes	team	team	team
Reports	enabled	yes	team	team	team
Sales Orders	disabled	no	no	no	no
Shipping Providers	disabled	no	no	no	no
Target Lists	disabled	no	no	no	no
Tasks	enabled	yes	team	team	team	team
Taxes	disabled	no	no	no	no
Teams	enabled		all
Templates	disabled	no	no	no	no
Users	enabled		all	own

[LuckyLouie]

Is this not a bug?

[Maximus]

Thank's for the attachments. I will check this and reply.

[yuri]

Shared Calendar shows events that users see on their own calendar. Teams field is not taken into account. It is only used for access control.

You create a shared calendar view for team Support.

It will show tasks assigned (!!!) to users of team Support. It is not supposed to show tasks related to Support team, it will show tasks that are assigned to users of Support team.

[LuckyLouie]

So there is no way to share the Task visible in Calender for two different teams?