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When an email is sent from the contact form on our web page, a Ticket is created within EspoCRM automatically via a custom Workflow.
When the customer replies to an email generated from the Activities menu for a Ticket, the Stream is automatically updated to show the latest email.
However, it is not immediately obvious when looking at the Tickets list that there has been an update.
Is there any way of updating the Ticket status (say be "Updated", for example) when an Ticket email has been received?
The workflow which shows the Email in the Ticket Stream seems to be built-in and I can't figure out a Workflow rule which would allow me to accomplish the above.
When the customer replies to an email generated from the Activities menu for a Ticket, the Stream is automatically updated to show the latest email.
However, it is not immediately obvious when looking at the Tickets list that there has been an update.
Is there any way of updating the Ticket status (say be "Updated", for example) when an Ticket email has been received?
The workflow which shows the Email in the Ticket Stream seems to be built-in and I can't figure out a Workflow rule which would allow me to accomplish the above.