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  • Public Knowledge base

    Hello, I would like to use ESPO as main HelpDesk tool. How to allow public knowledge base in portal and other features would be available only for registered users as case registration?

  • #2
    Hello,
    1. To give or restrict access of the portal user you can by setting a portal role. (Administration -> Portal Roles). Here you can read more about the role:
    https://www.espocrm.com/documentatio...es-management/
    https://www.espocrm.com/tips/security-roles/
    https://www.espocrm.com/video/security-roles/
    2. You should add the knowledge base tab to the Tab List of the portal.

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    • #3
      Yes, but how to do public kB?

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      • #4
        1. Create a portal role with permissions for kB (see attachments);
        2. Create a portal user and set this portal role to him;
        3. Add kB tab to the Tab List of the portal in the portal settings.
        Attached Files

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        • #5
          Thank you Maximus It's all clare, but... https://my.nodbaltic.com/portal/5cb8669fa137839e1/ it's still asking for login. I would like to keep KB available for public usages and later on registered users can see tickets and etc. But KB is available for everyone.

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