Hi, can you let me know when the above is going to be released? I would really like to use this feature.
Thanks.
Definition of exactly how "Lead Capture" works.
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Thanks for the clarity.
Is there any way I can get a rough date for when this could be implemented? I have other plans that are dependant upon it.
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Hello,
Only phone number and email address is used for duplicate matching. It can't be turned off for know. I think it will be implemented in future.Leave a comment:
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Definition of exactly how "Lead Capture" works.
Hi, I am using the “Lead Capture” feature of ESPO, to [not surprisingly] capture leads.
The issue that I am having is that some leads supply a phone number of “123456”. This can match an existing lead from somewhere else. When this happens, I lose all of the new data as the system assumes that it is the same person returning. It is not, it is just someone using the same dummy number. I have a feeling that this happens on other fields too (not just phone), but have already spent several hours trying to work out what is going on so thought I would ask.
So my questions:- What fields is this match done on?
- What happens if the fields are empty? Will empty email address match with another empty email address?
- Can it be turned off, as I can manually merge leads later (not I am on the SaaS platform)?
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