Case, Opportunity, Leads

[MediaBerg]

Hi there,

thanks for EspoCRM. It's an awesome CRM so far.

I'd like to understand what is Case, Opportunity, Leads for / where is the difference?
Is there a documentation that explains this?

Thanks
Andreas

[Maximus]

Hi,
1. Lead represents any person or organization that a company might have the potential to do business with
2. Opportunity represents a potential deal.
3. Case entity provides incident-based tracking for issues that may arise from your customers, whether they are external or internal.
Here is the documentation link https://www.espocrm.com/documentation/. Here you can find many interesting things.