Create contact instead case in group mail

frinksdev

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Join Date: Jan 2019

Posts: 4
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#1

Create contact instead case in group mail

01-15-2019, 04:28 PM

how i do that?
we receive mails with basic customer info, how i capture this and automatically make a contact?
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roma

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Join Date: Nov 2018

Posts: 48
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#2

01-16-2019, 09:13 AM

Hi,
You can try to create Workflow for that.

Workflows

https://www.espocrm.com/features/workflows/

Workflows feature is available in Advanced Pack extension. Workflows automate your business processes an easy way. You can find it in the Administration panel.

Workflows - EspoCRM Documentation

https://www.espocrm.com/documentation/administration/workflows/
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