Reopen Case after Import E-Mail

[macben]

Hello everybody,
after update the ticket is closed again. How can I set it again so that the ticket is opened again in case of an answer?

In this thread

https://forum.espocrm.com/forum/general/4447-reopen-case-after-import-e-mail

a Workaorund is described, which also worked so far.
However one finds under the indicated path espocrm/application/Espo/Services/InboundEmail.php no more InboundEmail.php.

How can I get it back?

Many Thanks

[animax]

This feature is also important for me

https://forum.espocrm.com/forum/general/45273-cases-set-the-status-to-new-when-replying-to-an-email

[animax]

Is there now a solution to this problem?

[yuri]

It should be possible to achieve with a workflow rule. When an Email is created with the status 'Archived', the parent type is Case, the case status is 'Closed', then update a related record (Case) by changing its status.

[animax]

Hi Yuri, thank you for your help. I didn't find the parent type "case" under the entity "email" in the workflow system. What am I doing wrong?

[animax]

The problem is solved! Thank you. Your tip was perfect! Screenshot (German language)