Email Authentication Errors - 5.5.0

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  • bradaks
    Active Community Member
    • Aug 2017
    • 251

    Email Authentication Errors - 5.5.0

    I just did a fresh install and full restore of our database with 5.5.0 release. I cannot seem to get emails to send out. My username and password is entered correctly. I have ensured all the SSL settings are correct. One of the other group emails work great but this one is stuck. I have deleted it and attempted to reinstate the email but nothing is working. Less secure apps is enabled on the account and it worked fine prior to migrating the server.

    I see this in the logs:

    [2018-12-14 06:02:48] Espo.ERROR: API [POST]:/:controller/action/:action, Params:Array ( [controller] => Email [action] => sendTestEmail ) , InputData: {"server":"smtp.gmail.com","port":465,"auth":true, "security":"SSL","username":"info@test.com","passw ord":"*****","fromName":"Test-Finders","fromAddress":"info@test.com","type":"inb oundEmail","id":"5a79c90303c5747a6","emailAddress" :"brad.test@test.com"} - 5.7.14 <https://accounts.google.com/signin/c...1&plt=AKgnsbv8 5.7.14 Q5K8itUSYIcBoQJsmC2XLJ43KLibFW4bsJTt5nsaRFCu-gELf1OHoDjLRyFaDtUtccg0mV 5.7.14 6TT4zrnQe4Dpr4lTIVDVFlhNNmNosYpp4xmxawwyNAKEpHSi7K Iy2WMPfVoa_TDpZyVOl9 5.7.14 hQ-FL6dTGJFjY3XkT5xngCJ4QMOJeuoy7VvXND2LqXkeO9pr4MKnc COw9J55g7_pcA-MKp 5.7.14 jx4TvEjUGCxYhcFPKrBKHxyc4SIlpqYVFo9YNFuBN-QADw0Q3e> Please log in via 5.7.14 your web browser and then try again. 5.7.14 Learn more at 5.7.14 https://support.google.com/mail/answer/78754 w3sm162456ior.28 - gsmtp [] []
    [2018-12-14 06:02:48] Espo.ERROR: Display Error: 5.7.14 <https://accounts.google.com/signin/c...1&plt=AKgnsbv8 5.7.14 Q5K8itUSYIcBoQJsmC2XLJ43KLibFW4bsJTt5nsaRFCu-gELf1OHoDjLRyFaDtUtccg0mV 5.7.14 6TT4zrnQe4Dpr4lTIVDVFlhNNmNosYpp4xmxawwyNAKEpHSi7K Iy2WMPfVoa_TDpZyVOl9 5.7.14 hQ-FL6dTGJFjY3XkT5xngCJ4QMOJeuoy7VvXND2LqXkeO9pr4MKnc COw9J55g7_pcA-MKp 5.7.14 jx4TvEjUGCxYhcFPKrBKHxyc4SIlpqYVFo9YNFuBN-QADw0Q3e> Please log in via 5.7.14 your web browser and then try again. 5.7.14 Learn more at 5.7.14 https://support.google.com/mail/answer/78754 w3sm162456ior.28 - gsmtp , Code: 500 URL: /espocrm/api/v1/Email/action/sendTestEmail [] []
  • bradaks
    Active Community Member
    • Aug 2017
    • 251

    #2
    Really odd one. I just made a new user and tied that to the main email settings in Espo. Not sure why the old account would not authenticate in Espo.

    This is fixed with that small workaround.

    Comment

    • partomas
      Active Community Member
      • Sep 2018
      • 331

      #3
      I have the same issue 5.5.0 and 5.5.1

      gmail SMTP [2018-12-16 08:05:43] Espo.ERROR: Display Error: Incorrect authentication data , Code: 500 URL: /api/v1/Email/action/sendTestEmail [] []
      MS office365 [2018-12-16 08:13:45] Espo.ERROR: Display Error: , Code: 403 URL: /api/v1/Email/action/sendTestEmail [] []

      all credentials for sure ok.

      Comment

      • partomas
        Active Community Member
        • Sep 2018
        • 331

        #4
        Originally posted by bradaks
        Really odd one. I just made a new user and tied that to the main email settings in Espo. Not sure why the old account would not authenticate in Espo.

        This is fixed with that small workaround.
        If you created new user how you move the all assignations from old user? Tasks, opportunities, cases and ets?

        Comment


        • tanya
          tanya commented
          Editing a comment
          Filter all records one by one by assigned user, select all results and mass update this field
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