Bad server response & Unable to update data

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  • SuperYachtRadio
    Junior Member
    • Oct 2018
    • 16
    #1

    Bad server response & Unable to update data

    Hi,

    I have installed a fresh copy of Espo on our shared server (hosted by Netfirms). The install worked fine and I have been able to import data from a csv file. Problem is that I cannot update any data, customer or system. Also every 10 seconds or so I get the message "Bad server response" flash up on the top of the screen (form).

    I have checked folder & file permissions as well as Db permissions and all look like they should. I have attached what logs I could find, one is a Browser Console extract and the other a log file from the Espo Data folder.

    Also, as I am new to this ( or indeed any other forum) can I ask the etiquette for when someone is helping you and then stops replying to your post? Does one just wait and hope they will return, post an " are you still there?¨ message, send a private message or start a new topic (as I am doing now) with the same problem? I would appreciate your guidence.

    Many thanks
    Dave
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    • tarasm
      Super Moderator
      • Mar 2014
      • 573
      #2
      Please describe technical (OS, RAM, Processor) and software (PHP, MySQL, Web-server) details of your server?
      Job Offers and Requests

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        • SuperYachtRadio
          Junior Member
          • Oct 2018
          • 16
          #3
          Hi Tarasm,

          I have it installed on a shared hosting we are using Linux x86 Ubuntu 64 bit , PHP ( 5.3.13, 5.4, 5.5, 5.6, 7.0, 7.1 ) , MySQL – 5.6.X , processor is Intel(R) Xeon(R) Quad Core CPU @ 1.60GHz , with 4 GB ram .

          Thank you for taking the time to help

            Comment

            • tanya
              Senior Member
              • Jun 2014
              • 4308
              #4
              Which one of these php versions do you use for EspoCRM?

                Comment

                • SuperYachtRadio
                  Junior Member
                  • Oct 2018
                  • 16
                  #5
                  I´m using 7.1 nowbut have tried each version back to5.5

                    Comment

                    • tanya
                      Senior Member
                      • Jun 2014
                      • 4308
                      #6
                      php 5.5 is not supported.
                      Please check in browser console network tab, what request returns this error.

                        Comment

                        • SuperYachtRadio
                          Junior Member
                          • Oct 2018
                          • 16
                          #7
                          Hi,

                          I get the same response with all versions of PHP that I have tried.

                          I loaded the CRM into Firefox, Chrome & Safari and extracted the .har files which I zipped into a single file and have uploaded the .zip to our server ( too big to attacht in the Forum) at https://www.superyachtradio.com/down...nsole_logs.zip

                          Hopefully this will shed light on the problem.

                          Many thanks




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