DateTime Placeholder Not Displaying Time in Email Templates

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  • scotta3234
    Junior Member
    • Oct 2017
    • 16

    DateTime Placeholder Not Displaying Time in Email Templates

    Hello,

    I have a workflow to send emails out to specific leads using a template that has a {Lead.appointment} DateTime placeholder. Only the "Date" field is shown in the corresponding email once it is sent out. (Example: Your scheduled appointment is on 09/18/2018) does not include the time.
  • yuri
    Member
    • Mar 2014
    • 8528

    #2
    Hi,

    Could you try to compose an email from Lead detail view and then select your email template. Please check whether the time part is included.
    If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

    Comment

    • scotta3234
      Junior Member
      • Oct 2017
      • 16

      #3
      Hi,

      Just tried from Lead detail view, and it is the same.

      Comment

      • tarasm
        Super Moderator
        • Mar 2014
        • 573

        #4
        What EspoCRM version do you use?
        Job Offers and Requests

        Comment

        • scotta3234
          Junior Member
          • Oct 2017
          • 16

          #5
          I'm currently on 5.3.6. Was this addressed in the 5.4.x update?

          Comment

          • yuri
            Member
            • Mar 2014
            • 8528

            #6
            Is 'appointment' a Date-Time field?
            If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

            Comment

            • scotta3234
              Junior Member
              • Oct 2017
              • 16

              #7
              Hi,

              Yes, "Appointment Date" is a Date-Time Field.

              Attached Files

              Comment

              • yuri
                Member
                • Mar 2014
                • 8528

                #8
                Weird. I can't reproduce. Is the displayed value is proper on the detail view?
                If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                Comment

                • scotta3234
                  Junior Member
                  • Oct 2017
                  • 16

                  #9
                  Yes. It is correct on lead detail view. I'll be upgrading to 5.4.x this evening, maybe that will resolve. I've also tried re-adding the field as well as creating a completely new email template. Just to confirm, you're saying that reproducing my use case works as intended?
                  Attached Files

                  Comment

                  • yuri
                    Member
                    • Mar 2014
                    • 8528

                    #10
                    When I compose email and select template the date-time field is inserted with a time part.
                    If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                    Comment

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