New Contact and Business Issues

[tvittitoe]

A few days ago we suddenly lost the ability to add new contacts and accounts. We fill out the form and then click save, both the save an cancel icons turn gray. Then if we put the mouse cursor over them they are a red crossed out circle icon. I am having the same issue across all of our accounts. I have also seen this behavior on multiple computers and in Chrome, Firefox, Internet explorer. Any idea where I can start troubleshooting?

[tanya]

1. Check browser log
2. Check espocrm log (data/logs)
2. Try to remove formulas for Accont and Contact, if you have

[tvittitoe]

1. Where would I find a browser log?
2. The only items I see in (data/logs) look like the following
[2018-08-26 05:25:01] Espo.ERROR: CronManager: Failed job running, job [5b80e82f4dd2cdf7f]. Error Details: DateTime::__construct(): Failed to parse time string (2018-08-27 3:60:00) at position 14 (0): Double time specification [] []
[2018-08-28 13:18:02] Espo.ERROR: Process 5b854b7b0c911209c element rnawctzt6l send message error: [] []
[2018-08-28 13:18:02] Espo.ERROR: Process 5b854b7b0c911209c element u7v2w18wbz send message error: [] []

3. We have no formulas.

[tanya]

1. F12 button in the browser
2. Any related workflows or bpm?

[tvittitoe]

I disabled all workflows and BPM while troubleshooting.

Browser Log when attempting to create a new contact:

VM3369:367 Uncaught TypeError: Cannot read property 'toString' of undefined
    at child.fetch (eval at _execute (espo.min.js?r=1535038464:17), <anonymous>:367:58)
    at child.fetch (eval at _execute (espo.min.js?r=1535038464:17), <anonymous>:540:50)
    at child.fetch (eval at _execute (espo.min.js?r=1535038464:17), <anonymous>:429:44)
    at child.save (eval at _execute (espo.min.js?r=1535038464:17), <anonymous>:429:29)
    at child.actionSave (eval at _execute (espo.min.js?r=1535038464:17), <anonymous>:64:18)
    at child.click .button-container .action (eval at _execute (espo.min.js?r=1535038464:17), <anonymous>:133:38)
    at HTMLDivElement.dispatch (espo.min.js?r=1535038464:3)
    at HTMLDivElement.r.handle (espo.min.js?r=1535038464:3)

[tanya]

Last errors in espocrm logs related with bpm.
Not enough data for understanding the reason of browser error
Could you attach custom folder?

[tvittitoe]

Attached

[tanya]

the problem is in overwritten field type Address.
you removed field country, but in the view it is used. remove this customization or override the view of the field type as well

[tvittitoe]

Thanks for the help Tanya!

[sofomin]

I had a similar problem, but I was never able to solve it. Unfortunately, I have almost no programming skills. You're luckier, heh.