Permissions to delete emails

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  • Enju
    Senior Member
    • Apr 2018
    • 128

    Permissions to delete emails

    Hi
    My scope level to Emails looks like:

    Read:team Edit:Own Delete: Own
    The user has one private e-mail account configured in EspoCRM. But for this one account messages are redirected from many other email aliases. The user can delete emails targeted to his alias, but he can not delete those links to his alias.

    I can not change scope level Read to All, becouse all users will see all emails.

    Is any way to change email scope level to:

    Read:teamEdit:ALL Delete: ALL
    Thank You in advence.
  • Enju
    Senior Member
    • Apr 2018
    • 128

    #2
    yuri tanya help please.

    Comment

    • tanya
      Senior Member
      • Jun 2014
      • 4308

      #3
      Hello,
      no.
      Edit level can not be higher, then read level,
      delete level can not be higher, then edit level.

      Comment

      • Enju
        Senior Member
        • Apr 2018
        • 128

        #4
        So if I have email account anna.ann@company.com, I can delete only messages that were sent to the alias anna.ann@company.com?
        What if alaasy aa@company.com and bb@company.com are redirected to alis anna.ann@company.com? Can not I remove them from my inbox now?
        Last edited by Enju; 07-13-2018, 08:22 AM.

        Comment

        • Enju
          Senior Member
          • Apr 2018
          • 128

          #5
          The delete option should be allowed and should remove the link from the mail client

          Comment

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