Cases and Emails

[yuri]

How the email was composed? From which place?

[animax]

Another test.

I answered 1x by Apple Mail
and I answered 1x directly from Google's interface

Unfortunately, both email replies are still assigned to contact only in the EspoCRM, not the case.

[yuri]

In Google Mail check Message-id header of the email sent from EspoCRM and received by Google.

[yuri]

If could be that sendinblue SMTP server overrides message-id header.

[animax]

Here's the header of the email I sent from EspoCRM to Gmail:

Delivered-To: stephan.waldmann@gmail.com Received: by 2002:aed:3517:0:0:0:0:0 with SMTP id a23-v6csp598867qte; Fri, 29 Jun 2018 03:22:58 -0700 (PDT) X-Google-Smtp-Source: AAOMgpcCnfcWQu/AoqNvVp+ONoGMFkC5KpNd6CJ0gigzareteK1xSIHl4IFZ9e1w7 Fm1zlxwXziR X-Received: by 2002:a1c:d9d0:: with SMTP id q199-v6mr1410381wmg.78.1530267778164; Fri, 29 Jun 2018 03:22:58 -0700 (PDT) ARC-Seal: i=1; a=rsa-sha256; t=1530267778; cv=none; d=google.com; s=arc-20160816; b=Iet1aGB+ZylN6HB76DZMnnLhqHSUw0UuPZmeaE5Ys3OutFAx 5WDxbXn7TsOF/DCUTs TRLwAjMavzdV90Ow1w3UhsLXx7+AlvZ8zfET7iZ5zNOSucNMUQ FUqlh4dnbGfbpEp04D EG8W+uv6fMRGVZmauB6/EVtKUiYr66fEwSILwYxr/9DazoOnyYpOzeEKb/XYe8vt70eO GevL7tehx1g3tWjqjiT1znWK0E2+1W+QIoSEwwSr2WIgwhN0A1 IFpIPfin5B5NmBi7iG Okl3wbvQrq/UnRfaJYwVbBEn2spGju7jY1lB54jPaqJHlDPe+rGXvRA93EGq4 fxcccpv sOIQ== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816; h=from:feedback-id:mime-version:senderrigin-messageid:message-id :subject:date:to:dkim-signature:arc-authentication-results; bh=5p1v5LyT7/8HP9FXJ7WmurPpDezhvEpR+foUvrtC3TA=; b=lSyggY49BVCBb+0m3y5y8ccQqJz+daRGy8tx1Awd+ws4ulPv S39u/lTrgWfTqv1ykz SWdrDduqRLaAQ6v3Njvg7/MKEODRRLNvC/ef3y35sMaTAVfSGnv7etFDUYQBXT5WvZSo 7BQ7KaGg7VWVUOdVMB1pgkAKJQ2MG647gKufFIdMlloeTZlmaa h/fgGpNQ7hxbKZyOf5 AYQ5RHENszs+lZQA79AXPcnG+gkpaJbN/lBQmcBj+kFHcmBouUYUO+2HaoE9OO4Co05O sNC3VztQar+Z2FBcvCRCDnMok8fxHrkQjCYPzxJZd0db19N9Pm 5RPPghIKH1usifpZbY Hz4w== ARC-Authentication-Results: i=1; mx.google.com; dkim=pass header.i=@sendin.eve-group.de header.s=mail header.b=Vaher189; spf=pass (google.com: domain of bounces-55352230-stephan.waldmann=gmail.com@sendin.eve-group.de designates 213.32.144.178 as permitted sender) smtp.mailfrom="bounces-55352230-stephan.waldmann=gmail.com@sendin.eve-group.de"; dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=eve-group.de Return-Path: <bounces-55352230-stephan.waldmann=gmail.com@sendin.eve-group.de> Received: from sendin.eve-group.de (sendin.eve-group.de. [213.32.144.178]) by mx.google.com with ESMTPS id i53-v6si8599398wrf.334.2018.06.29.03.22.57 for <stephan.waldmann@gmail.com> (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Fri, 29 Jun 2018 03:22:58 -0700 (PDT) Received-SPF: pass (google.com: domain of bounces-55352230-stephan.waldmann=gmail.com@sendin.eve-group.de designates 213.32.144.178 as permitted sender) client-ip=213.32.144.178; Authentication-Results: mx.google.com; dkim=pass header.i=@sendin.eve-group.de header.s=mail header.b=Vaher189; spf=pass (google.com: domain of bounces-55352230-stephan.waldmann=gmail.com@sendin.eve-group.de designates 213.32.144.178 as permitted sender) smtp.mailfrom="bounces-55352230-stephan.waldmann=gmail.com@sendin.eve-group.de"; dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=eve-group.de DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=sendin.eve-group.de; q=dns/txt; s=mail; bh=5p1v5LyT7/8HP9FXJ7WmurPpDezhvEpR+foUvrtC3TA=; h=from:sender:subject:date:mime-version:content-type; b=Vaher1896ylop6beW3dYMPJXWKUrczxW5hC1ey/n9wLSefBjAQB36wrBrH2tdsVCM7uWOCouNKY7 D6hlQkSweN5bqswz2YShwZKk/2IKeUovoaCoaJPvqfqUOPX6HMCFywnpUQH73kagusRrRKnCD7/d MldTx6Qf20U+QWZq3Jg= X-Mailin-EID: NTUzNTIyMzB%2Bc3RlcGhhbi53YWxkbWFubkBnbWFpbC5jb21% 2BPENhc2UvNWIzNTI1ODk3M2EzZmY3ZGIvMTUzMDI2Nzc3Ny80 NDA1QGVzcG8%2BfnNlbmRpbi5ldmUtZ3JvdXAuZGU%3D To: stephan.waldmann@gmail.com Date: Fri, 29 Jun 2018 10:22:57 +0000 Subject: [#37] Testvorgang neu 12Uhr22 Message-Id: <e7707292-85cb-43a0-96a4-22e06f46a744@smtp-relay.sendinblue.com> Origin-messageId: <Case/5b35258973a3ff7db/1530267777/4405@espo> Sender: <stephan.waldmann@eve-group.de> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="=_287bf329b473dcc443726ef156499630" Feedback-ID: ded_213.32.144.178:trans:1665465:Sendinblue From: Stephan Waldmann <stephan.waldmann@eve-group.de>

[animax]

We track all emails with SendInBlue.com, but it could be that SendInblue filters everything, I'll see if I can find a shot for it.

[yuri]

Message-Id: <e7707292-85cb-43a0-96a4-22e06f46a744@smtp-relay.sendinblue.com>
Origin-messageId: <Case/5b35258973a3ff7db/1530267777/4405@espo>

Message-Id is overridden. Original one is copied to another header. It's not a good practice. Origin-messageId is not a standard header, we can't rely on it.

[yuri]

Email import will work improperly in EspoCRM if message-id will be lost upon sending.

[animax]

Here is the header from Email without Send over SendinBlue.com

Delivered-To: stephan.waldmann@gmail.com Received: by 2002:aed:3517:0:0:0:0:0 with SMTP id a23-v6csp607724qte; Fri, 29 Jun 2018 03:33:11 -0700 (PDT) X-Google-Smtp-Source: AAOMgpfsxtp9F8/upaZWePEDKgHElnzYJyhfhrOxo+jfRKJzhc4a/yL0kzaHkNOgquYsLOirxh7I X-Received: by 2002:a1c:b8d2:: with SMTP id i201-v6mr118998wmf.158.1530268391451; Fri, 29 Jun 2018 03:33:11 -0700 (PDT) ARC-Seal: i=1; a=rsa-sha256; t=1530268391; cv=none; d=google.com; s=arc-20160816; b=068yNcIudy9GC2zS+7wDmNtiJuBfLzEerh8z77LBKTEesHCt 4VMK1mw9lK4Jyz4fDi 5CcwCT7QcYOZ6So6gQxf0AF/Z3Gcnf23/hL3LvwV3yH5pcMxgjSsHyVeUk6uDOzr3mgy MVppECjJ5/VPP3HPv0TmnDttUid70jclBdD/fHoEhgcx0qFhsbH2hoSitUHSv88v0Qkw 9jB2XpGninsHI3nhPApuDf/TFJjbzsqd6NIyr995RPYhXEdYuLtLyBZdJW+gbhylyd3o b9P+mNzrE+mKOf8CPOxtiSAL7hUPhhuXzwuZHdSPYS27SAkz+h zT/v7FqqnigbxiwVV5 sWXQ== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816; h=message-id:mime-version:subject:to:sender:from:date :arc-authentication-results; bh=ibVFzHP9GOQlWVjFq4LntHNekcuiiNQNgQIFhrOZI7M=; b=BmcRkdZkS9yDoBzgXuG3lQw7dsC589CpWgD73+V7SqKJ50LQ 6dY9JUvxP1d7vP7L6D fnUHUJx1B+a4H+MwuE3F30uX2cYOrgCuaPcmcKmvWhwNCUuxg+ goALYQKtuQslSEFR3K l9S3VasTeYlCKoKYYhKk0I/gjFFbhw2xvRFw0ieFfWTxwcmLWeOMHp4L2xhQ9bmY4D9v M1DzJEI3TOjEdhiSifgbbmT3oqsE808v6Y1aVb8vPQdVeW6o28 w3PDBDuBjFThGY/W9b Zz9oicVuMzELk7mVvIf5qkNHwrl8bc0164oqkFRIeH40HZ+e6E BIyYQFZWgX/wZRe0l5 SPvA== ARC-Authentication-Results: i=1; mx.google.com; spf=pass (google.com: domain of stephan.waldmann@eve-group.de designates 78.46.9.46 as permitted sender) smtp.mailfrom=stephan.waldmann@eve-group.de; dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=eve-group.de Return-Path: <stephan.waldmann@eve-group.de> Received: from dedi1546.your-server.de (dedi1546.your-server.de. [78.46.9.46]) by mx.google.com with ESMTPS id w11-v6si6116103wro.101.2018.06.29.03.33.11 for <stephan.waldmann@gmail.com> (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Fri, 29 Jun 2018 03:33:11 -0700 (PDT) Received-SPF: pass (google.com: domain of stephan.waldmann@eve-group.de designates 78.46.9.46 as permitted sender) client-ip=78.46.9.46; Authentication-Results: mx.google.com; spf=pass (google.com: domain of stephan.waldmann@eve-group.de designates 78.46.9.46 as permitted sender) smtp.mailfrom=stephan.waldmann@eve-group.de; dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=eve-group.de Received: from [78.46.172.2] (helo=sslproxy05.your-server.de) by dedi1546.your-server.de with esmtpsa (TLSv1.2HE-RSA-AES256-GCM-SHA384:256) (Exim 4.85_2) (envelope-from <stephan.waldmann@eve-group.de>) id 1fYqiF-0002zy-4b for stephan.waldmann@gmail.com; Fri, 29 Jun 2018 12:33:11 +0200 Received: from [78.46.9.46] (helo=admin) by sslproxy05.your-server.de with esmtpsa (TLSv1HE-RSA-AES256-SHA:256) (Exim 4.89) (envelope-from <stephan.waldmann@eve-group.de>) id 1fYqiF-000JlK-0V for stephan.waldmann@gmail.com; Fri, 29 Jun 2018 12:33:11 +0200 Date: Fri, 29 Jun 2018 10:33:10 +0000 From: Stephan Waldmann <stephan.waldmann@eve-group.de> Sender: <stephan.waldmann@eve-group.de> To: stephan.waldmann@gmail.com Subject: [#37] Testvorgang 12:33 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="=_c3ecfe0c73916faf2f865a871f6c0aee" Message-ID: <Case/5b35258973a3ff7db/1530268390/7387@espo> X-Authenticated-Sender: stephan.waldmann@eve-group.de X-Virus-Scanned: Clear (ClamAV 0.100.0/24706/Fri Jun 29 06:40:32 2018) --=_c3ecfe0c73916faf2f865a871f6c0aee Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable

[animax]

Thats it!!! The problem is solved!

SendinBlue.coms-SMTP deletes all Messade-ID information.
All received emails without SendInBlue are 100% assigned to the cases. It works fine!

Many thanks for your help!

Would you still have a tip why internal emails appear twice on Inbox?

[yuri]

I believe emails won'be duplicated after you fix the issue with message id.

[animax]

Yes! You're right!
All Problems with emails are solved!

I have now written to SendInBlue, explained the problem there and asked for a solution.

Thank you so much for your help!