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  • Sending appointment invitation displays error 500

    Hello,
    after upgrading to version 5.2.4, sending appointment invitation displays error 500 and in addition I can not find the BCC field to add a default hidden copy in the email account settings

  • #2
    Hi,
    check espocrm log ({espocrm_dir}data/logs) and server error log, please
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    • #3
      Hello,
      when i click on send invitation it displays error 500 but nothing on the log
      on the other hand I found that


      /httpdocs/data/logs# tail -f espo-2018-05-30.log
      [2018-05-30 23:35:13] Espo.ERROR: CronManager: Failed job running, job [5b0f33f998797cfa5]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-30 23:36:02] Espo.ERROR: CronManager: Failed job running, job [5b0f33f998797cfa5]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-30 23:40:03] Espo.ERROR: CronManager: Failed job running, job [5b0f35258a6b58c4c]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-30 23:41:02] Espo.ERROR: CronManager: Failed job running, job [5b0f35258a6b58c4c]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-30 23:45:10] Espo.ERROR: CronManager: Failed job running, job [5b0f36519aaf8414c]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-30 23:46:01] Espo.ERROR: CronManager: Failed job running, job [5b0f36519aaf8414c]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-30 23:50:01] Espo.ERROR: CronManager: Failed job running, job [5b0f377de24731e95]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-30 23:51:02] Espo.ERROR: CronManager: Failed job running, job [5b0f377de24731e95]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-30 23:55:04] Espo.ERROR: CronManager: Failed job running, job [5b0f38a94d3f44dbd]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-30 23:56:02] Espo.ERROR: CronManager: Failed job running, job [5b0f38a94d3f44dbd]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []




      httpdocs/data/logs# tail -f espo-2018-05-31.log
      [2018-05-31 10:30:02] Espo.ERROR: CronManager: Failed job running, job [5b0fcd7d7720694f1]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-31 10:31:01] Espo.ERROR: CronManager: Failed job running, job [5b0fcd7d7720694f1]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-31 10:35:12] Espo.ERROR: CronManager: Failed job running, job [5b0fcea95873f6904]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-31 10:35:56] Espo.ERROR: Display Error: 'topnet.tn*' is not a valid hostname for the email address, Code: 500 URL: /api/v1/Email [] []
      [2018-05-31 10:36:01] Espo.ERROR: CronManager: Failed job running, job [5b0fcea95873f6904]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-31 10:40:08] Espo.ERROR: CronManager: Failed job running, job [5b0fcfd54bca63cdb]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-31 10:41:01] Espo.ERROR: CronManager: Failed job running, job [5b0fcfd54bca63cdb]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-31 10:45:02] Espo.ERROR: CronManager: Failed job running, job [5b0fd101f1c34d156]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-31 10:46:02] Espo.ERROR: CronManager: Failed job running, job [5b0fd101f1c34d156]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-31 10:36:01] Espo.ERROR: CronManager: Failed job running, job [5b0fcea95873f6904]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-31 10:40:08] Espo.ERROR: CronManager: Failed job running, job [5b0fcfd54bca63cdb]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-31 10:41:01] Espo.ERROR: CronManager: Failed job running, job [5b0fcfd54bca63cdb]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-31 10:45:02] Espo.ERROR: CronManager: Failed job running, job [5b0fd101f1c34d156]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []
      [2018-05-31 10:46:02] Espo.ERROR: CronManager: Failed job running, job [5b0fd101f1c34d156]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []



      [2018-05-31 10:50:04] Espo.ERROR: CronManager: Failed job running, job [5b0fd22df1683435b]. Error Details: Job CheckEmailAccounts 5a67574e6a662cec3: [500] [] []

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      • #4
        "Display Error: 'topnet.tn*' is not a valid hostname for the email address"

        what is in server error log?

        these log records tell, that emails from emails can not be fetched from email account with id 5a67574e6a662cec3

        Check again your email configurations, please.
        Could you send test email?
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        • #5

          I found the solution, there is a problem with the version of PHP after migration to PHP7 there is more error
          on the other hand how to add my email in hidden copy CCi by default?

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          • #6
            https://github.com/espocrm/espocrm/b...ations.php#L90
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            • #7
              Hello,
              I explain my problem
              the invitation module now works
              now I am talking about mail module!
              when I write a mail I wish that by default it puts a @mail in hidden copy (BCC)
              in the old version I find a field in mail parameter where I can put the email address
              Last edited by smilovky; 06-01-2018, 10:17 AM.

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