Hello,
Is there a way to make new cases being sent to a specified email address as soon as they appear? I tried setting up a workflow, but it only allows to send a specific static template, and I need the complete case info (applicant's name and email, and case description). Is there a way to create dynamic templates, or other ways to solve this problem?
Thank you.
Is there a way to make new cases being sent to a specified email address as soon as they appear? I tried setting up a workflow, but it only allows to send a specific static template, and I need the complete case info (applicant's name and email, and case description). Is there a way to create dynamic templates, or other ways to solve this problem?
Thank you.
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