The reminder of calls and meetings by mail does not work.

[Harald]

The reminder of calls and meetings by mail does not work.
The cronjob is executed successfully.
Outgoing mail is created.

What else can it be?

[tanya]

Did you check spam folder?

[Harald]

Yeah, nothing.

[tanya]

check {espoPath}/data/logs/ current date .log file. Any message about "Job SendEmailReminders"?
If no, try to find the reason

1. open phpmyadmin, reminder table
2. create one more test meeting with email reminder. Reminders could be sent to assigned user and to user from the attendees, only to users, who have email address.
3. now, after refreshing reminder table, you have to see new records with entity_id as your meeting id and user_id as each related user id.
4. Administration > Scheduled Jobs > Send Email Reminders, check the log
After time for reminding is come, find in log this job status (has to Success). And in the reminder table these records will be removed.

[Harald]

I create a call (see screenshot)

and in the log stands 2018-05-23 14:16:01] Espo.ERROR: Job SendEmailReminders 5b0576688d70ffbf7: [0] Subject value must be composed of printable US-ASCII or UTF-8 characters. []

what is the subject?

[tanya]

Espo/Modules/Crm/Resources/templates/reminder/de_DE/
could you check Charset of these files?

[Harald]

This is the content of the file

/espocrm/application/Espo/Modules/Crm/Resources/templates/reminder/de_DE/subject.tpl
Erinnerung für {{{eventType}}} '{{{name}}}'

[tanya]

I've tested reminder in German. What I got
Erinnerung für 'test'

[Harald]

I changed the ü for ue and the problem is solved.

[Harald]

What do I have to change in the settings?

[Harald]

Everything newly installed, including a new database. The bug with the German umlaut remains.

[Harald]

The reason was the wrong PHP version, with PHP version 7.0 it works perfectly.