How can I change status of Case based on the inbound email?

[theBuzzyCoder]

When an Inbound email comes in from a group email, a Case is created.

I want to change the status when the CRM user responds to that email and when an acknowledgement email is received on the same case so that the case is properly tracked.

Thanks in advance!

[tanya]

Hi,
create a workflow rule for email, after record saved, Is Replied changed an is true, Update Related Entity - Parent - Case