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Hello.
I had mistakenly set up my employee's emails by going to Administration>Personal Email Accounts, then Create Email Account. Although it worked fine, apparently this resulted in each employee being under my own user name. I was told to do this instead: Administration>Users, then select the user, then click the button on the top-right "Email Accounts" and do it from there.
I did what that. All settings are what they were before, carefully checked. Then I deleted the user's old email from the CRM, since there were now two. I can see that I did it correctly, it appears under my employee's name, not mine anymore. Then I cleared local cache and also Admin>Clear all backend cache.
The last step in setting up the email is to test the SMTP by sending a test email. When I do that this is the error I get:
Error 500: The input appears to be a DNS hostname but cannot match against hostname shema for TLD 'COM', The input does not appear to be a valid URl hostname, The input does not appear to be a valid network
I don't know what to do. All settings are correct and all other emails (employees) that I send a test for, work fine.
For SMTP, I have the "SMTP Auth" checked, the security setting is SSL, Port 465.
All ideas very much appreciated, thank you.
-James
I had mistakenly set up my employee's emails by going to Administration>Personal Email Accounts, then Create Email Account. Although it worked fine, apparently this resulted in each employee being under my own user name. I was told to do this instead: Administration>Users, then select the user, then click the button on the top-right "Email Accounts" and do it from there.
I did what that. All settings are what they were before, carefully checked. Then I deleted the user's old email from the CRM, since there were now two. I can see that I did it correctly, it appears under my employee's name, not mine anymore. Then I cleared local cache and also Admin>Clear all backend cache.
The last step in setting up the email is to test the SMTP by sending a test email. When I do that this is the error I get:
Error 500: The input appears to be a DNS hostname but cannot match against hostname shema for TLD 'COM', The input does not appear to be a valid URl hostname, The input does not appear to be a valid network
I don't know what to do. All settings are correct and all other emails (employees) that I send a test for, work fine.
For SMTP, I have the "SMTP Auth" checked, the security setting is SSL, Port 465.
All ideas very much appreciated, thank you.
-James
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