Removing team id from upcoming emails

[LuckyLouie]

Hi,
Why why attached workflow removing only first related Teams?

For example:
Email was send on adress: aa@company.com, bb@company.com, cc@company.com

aa@company.com is related with Group Email Accounts: TeamA
bb@company.com is related with Group Email Accounts: TeamB
cc@company.com is related with Group Email Accounts: TeamC

Attached workflow removing only TeamA from assigned Teams to Email. TeamB and TeamC are still related with this Email.

Thank You for help!

[tanya]

Hello,

I think better is to use action Unlink from Another Record

[LuckyLouie]

Tanya, I tested action Unlink from Another Record and still the same effect :/

[tanya]

What, if you set in Entity Manager Formula. It runs before entity saved

 IfThen(parentType != "Opportunity", teamsIds = [])

[LuckyLouie]

IfThen(parentType != "Opportunity", teamsIds = [null])

If the message has been sent to one address, e.g. aa@company.com (TeamA), then the formula works. However, when it is sent to> 1 email address e.g. aa@company.com (TeamA), bb@company.com (TeamB) only one team is removed from related teams

[LuckyLouie]

tanya yuri Do you have any ideas for a solution?

[tanya]

could you try to change formula to
IfThen(parentType != "Opportunity", teamsIds = list())
This record is correct. Do you have any related customization or workflow?

[LuckyLouie]

IfThen(parentType != "Opportunity", teamsIds = list())

I turned off all related workflow. Still the same effect :/
tanya yuri
Have you ever tested such settings as mine? Any oder ideas?

[LuckyLouie]

Still any idea? is it not a bug?

[tanya]

further discussion is here https://forum.espocrm.com/forum/bug-...-does-not-work