Fetchning emails does not work

[pmc]

IMAP is set in personal email accounts, after clicking the Test Connection button it writes "Connection is OK".

However, I cannot set the monitored folders (it writes "Could not connect to IMAP server") and as well it does not fetch any emails.

According to colleagues the cron is running ok.

Using the latest 5.0.5 version.

[tanya]

Hello
at the same time after clicking the Test Connection button you get "Connection is OK" and when you want to select folder you get an error "Could not connect to IMAP server"?

[pmc]

Yes, that is correct. You can see that in the attachments.

[yuri]

You can also check espocrm log (in data/log dir). There might be a more explicit error message.

[pmc]

There are no logs related to this action - trying to select the monitored folders.

[yuri]

You can try to debug:

Check whether the password is correct in $password variable at this place: https://github.com/espocrm/espocrm/b...ccount.php#L78

This function is called when you try to select folders.

[pmc]

Many thanks from our network administator!! We found the module php mbstring was not installed...