Documents and Attachments After Migration

[Pablo]

Hi!

We migrated EspoCRM (version 4.4.1) from one server to another. Our process was:

1. Copy all files and database.
2. Checked database name, username and password at file data/config.php
3. Checked siteURL at data/config.php

Everything works perfect except for uploaded documents and attachments. When we open a file, all the pages appear blank or incomplete content.

We rebuild and cleaned cache but no results.

Is there any other configuration or "reconstruction" we are missing?

Thanks a lot.

[murugappan]

Dear Pablo,

I am not sure what you meant in step 1 - copy all files and database, need to explain. From my experience with this wonderful software (which is badly supported), copy the database may not work. You need to export the database and import to the new database.

[yuri]

Hi Pablo,

Check whether data/upload is copied. Maybe an issue with file permissions.

[Pablo]

Hi yuri ,

Thanks for the response. I see data/upload files. Some are with permission 0644 and other with 0664. Which is correct setting?

Thanks again.

[yuri]

Should be 0664

Also check permissions of data/upload folder:
https://github.com/espocrm/documenta...-based-systems

Make sure that an owner is proper as well.

[Pablo]

Hi yuri ,

Thanks a lot. We will test the permissions and owner.

Best regards.