create automation email

[Brian]

Hi,
I'm using advance pack, I want to create workflow>rule>automatic sending email to our staff once they receive email from customer and not reply to them within time period.
I'm trying but seem it's not working.
Please help to check.
Please see attachment to see my rule created.

[tanya]

Hello
did you try to do this with sequential workflows?

https://www.youtube.com/watch?v=7Mec...mXbXrSLmoF15sm (there is an example with sequential workflow usage)

[Brian]

Hi Tanya,
Appreciate your promt feedback.
It seem not working also.
Please see attached picture for rule I created and advise if I did it wrong.
And I would like to know how the rule working when I create it for email entity.because trigger "after record created/updateed"may be not working since there is no record creating or updating in email, right?
Please help.
Thank you.
Brian.

[tanya]

You have to create one rule - After Email Created, in conditions check if email is external (possibly add in formula 'isBeingImported' (boolean field)), in actions - Trigger Another Workflow Rule. Set here a delay and select this sequential workflow. You don't need any delay in sequential workflow, just check conditions and sent email

[Brian]

Hi Tanya,
Thanks for your advise.
But even I create very simple rule to test email sending it's still not working.
Check in picture to see rule I created:
Target entity:lead
Trigger type: after record created
Condition: phone not empty
Action: send email to current user and reply to specific email address.
Any thing wrong?
Brian.

[tanya]

Check smtp configuration and cron (https://www.espocrm.com/documentatio...etup-a-crontab)

[Brian]

Thanks Tanya,
By the way, whether I can check one work flow>rule is working or not?

[tanya]

Below the workflow detail you can find a panel Log

[Brian]

Hi Tanya,
It's me again, Brian.
I'm still not getting workflow sending email.
Since please check my log file, cronrab setup and advise what I'm doing wrong.
Thank you very much.

[tanya]

As you can see, the job was run, but failed. Check logs

https://github.com/espocrm/documentation/blob/master/docs/administration/troubleshooting.md

[Brian]

Hi Tanya,
How can I check what is job running for my workflow that I created.
Please check logs to help since my simple workflow is still not working.
Thank you

[Brian]

sorry.because I do not enable POP in gmail.
Thanks

[tanya]

By the way.
You have tonnes of Espo.WARNING: E_WARNING: file_put_contents(data/cache/application/cronLastRunTime.php): failed to open stream: Permission denied and other files in data folder
Change the permission to data folder https://www.espocrm.com/documentatio...lation-process.
Also check Email Accounts