Importing Documents

[pdavis1958]

When I attempt to import an Excel CSV file I am now receiving no results. It shows the fields and various results that should be imported, but then when I click next, it doesn't show a preview and when I attempt to import the doc nothing imports. This just started happening. Please advise.

[tanya]

Hello

https://www.espocrm.com/video/import-data/

Did you watch this tutorial?

[pdavis1958]

That just shows how to do imports. I have done a whole lot of them, but never had them work like now where the preview shows no records being imported and then nothing actually imports. It just started happening the other day.

[pdavis1958]

Here is what I am getting. This never used to be the case.

[tanya]

Could you attach your csv file (here or in private message)?

[pdavis1958]

I could create a dummy file only. It is private info of my clients. What will that help? No matter which one I try to import I have the same response. It is not working the way it used to.

[tanya]

Of course, you can hide / replace private info. Just test please, if this dummy file has the same problem with inporting

[pdavis1958]

Thanks Tanya! I have tried multiple files and always get the same response. It only shows the 2 columns in the preview pane "field" and "first row value." Nothing else shows and nothing imports

[tanya]

Check break row symbol (\n, \r or \n\r).
And attach one of the files with changed private data to Private Messages