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Email to Case auto reply encoding issue in subject ( french )

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  • Email to Case auto reply encoding issue in subject ( french )

    Hi,

    where i can change the "encoding issue" in the email to ticket auto reply response.
    ?UTF-8?Q? and ?= on the Subject.

    The issue :

    jobs@mydomain.be
    de la part de
    =?UTF-8?Q?jobs@ <mydomain.be?= jobs@mydomain.be>



    by relay.proximus.be with ESMTP; 19 Oct 2017 13:04:04 +0200
    Date: Thu, 19 Oct 2017 11:04:04 +0000
    From: "=?UTF-8?Q?jobs@" <mydomain.be?= jobs@mydomain.be>
    Sender: <jobs@mydomain.be>
    Reply-To: <jobs@mydomain.be>
    To: <xyz@mydomain.be>
    Subject: =?UTF-8?Q?[#80]=20jobs@mydomain.be?=
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    boundary="=_f89e89802863b5661866749d23a686ad"
    Message-ID: <Case/59e886a3d9504a153/1508411044/1101@espo>
    Return-Path: jobs@mydomain.be
    X-MS-Exchange-Organization-Network-Message-Id: 3e44e4c4-2113-4206-4fbd-08d516e11cf8
    X-EOPAttributedMessage: 0
    X-EOPTenantAttributedMessage: d83f6f46-0329-48b7-8ffc-0991e0a0d028:0
    X-MS-Exchange-Organization-MessageDirectionality: Incoming


    Regards

  • #2
    Hello
    For auto-replying is used template, created in EspoCRM... Where can you have problem with encoding? Is it related only with ticket auto replying?

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