Email send on manual case create

[Elioz]

Hi,

I set the outbound emails and test email is working, since i'm not going to use inbound emails, I would like to know if its possible that the CRM will send emails when cases created manually to the customer? I can't find any option like this.

Thanks!

[tanya]

Hello
It is possible only with workflow or hooks

[Elioz]

Hello
It is possible only with workflow or hooks

Workflows means the premium version of EspoCRM?

hooks means external addons?

[tanya]

It is included in Advanced Pack (https://www.espocrm.com/extensions/advanced-pack/)

https://www.youtube.com/watch?v=7MeccVSG6DU

Hooks https://github.com/espocrm/documenta...pment/hooks.md
hooks need some development, but it is included in a basic version