Case Escalation

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  • saspul
    Junior Member
    • Apr 2017
    • 1

    Case Escalation

    Is there any feature for Case escalation to the senior level if the case is pending for certain period of time?
  • tanya
    Senior Member
    • Jun 2014
    • 4308

    #2
    Hi
    No, but you can configure it with workflows, contained in Advanced Pack

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