Inbound Personal Emails Not Working

[randit]

Hi.
Outbound personal emails are working however inbound emails are not.
When testing IMAP settings there is a 'Connection is OK' response. With no filters, shouldn't all inbound emails appear under Emails?
I am stumped. Any and all support is greatly appreciated. Thanks in advance.

[tanya]

Hello
Check if 'Check Group Email Accounts' and 'Check Personal Email Accounts' jobs are active, check their logs and also you could check espocrm log (data/logs)

[randit]

Hi.
Thanks so much for the response. Both Group Email Accounts and Personal Email Accounts are active. There are no logs under these active accounts. Where would I find the espocrm data/logs?

[tanya]

in the folder 'data', next folder 'logs'... If you have no logs under job, check if crontab is set

[randit]

Hi.
Under Administration > Data > there is only an import link. I am not seeing 'logs'? I think the picture I previous sent was for the Cron Jobs? I did find "pending jobs" (see attached) from earlier but nothing referencing the most recent successful emails sent or any errors for IMAP email attempts.
I sincerely appreciate your help... I am at a loss.

[tanya]

FOLDER....on your server. open espocrm folder, then data, then logs

[randit]

Hello: I did another install and emails are now working. Thanks so much for your help!

[djedumolina]

I had the same problem and it was solved as I put the correct string in the CronJobs, at the server...

[сергей]

у меня тоже не показывает входящие, хотя тесты соединения проходит. что можно сделать? задачи активны, их обновдение не помогает.

[tarasm]

Did you configure cron job?

[сергей]

Did you configure cron job?

all actively

[tanya]

https://www.espocrm.com/documentation/administration/server-configuration/#user-content-setup-a-crontab

[сергей]

I have win 7x64
I have created .bat file:
C:\xampp\apache\bin\httpd.exe -f C:\xampp\htdocs\Espo472\cron.php
run it - no result

I think it's not working correctly php

[tanya]

change httpd.exe to php.exe, if such file exists

[сергей]

I don't understand. I have installed Apache, so I have httpd.exe

Do you suggest renaming?
I suspect that Apache stops working

[tanya]

I mean change the string in the bat file
C:\xampp\apache\bin\php.exe -f C:\xampp\htdocs\Espo472\cron.php

[сергей]

I did as you advised, but the mail does not come the whole.
part of the email is shown, but the part is not showing.
what more can I do?

[tanya]

It's recommended to have mailparse pecl extension installed
"php -m" command in CLI will show if it's installed and loaded.

https://www.espocrm.com/documentation/administration/email-fetching/