Inbound Personal Emails Not Working

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  • randit
    Junior Member
    • Sep 2016
    • 16

    Inbound Personal Emails Not Working

    Hi.
    Outbound personal emails are working however inbound emails are not.
    When testing IMAP settings there is a 'Connection is OK' response. With no filters, shouldn't all inbound emails appear under Emails?
    I am stumped. Any and all support is greatly appreciated. Thanks in advance.
  • tanya
    Senior Member
    • Jun 2014
    • 4308

    #2
    Hello
    Check if 'Check Group Email Accounts' and 'Check Personal Email Accounts' jobs are active, check their logs and also you could check espocrm log (data/logs)

    Comment

    • randit
      Junior Member
      • Sep 2016
      • 16

      #3
      Hi.
      Thanks so much for the response. Both Group Email Accounts and Personal Email Accounts are active. There are no logs under these active accounts. Where would I find the espocrm data/logs?

      Comment

      • tanya
        Senior Member
        • Jun 2014
        • 4308

        #4
        in the folder 'data', next folder 'logs'... If you have no logs under job, check if crontab is set

        Comment

        • randit
          Junior Member
          • Sep 2016
          • 16

          #5
          Hi.
          Under Administration > Data > there is only an import link. I am not seeing 'logs'? I think the picture I previous sent was for the Cron Jobs? I did find "pending jobs" (see attached) from earlier but nothing referencing the most recent successful emails sent or any errors for IMAP email attempts.
          I sincerely appreciate your help... I am at a loss.

          Comment

          • tanya
            Senior Member
            • Jun 2014
            • 4308

            #6
            FOLDER....on your server. open espocrm folder, then data, then logs

            Comment

            • randit
              Junior Member
              • Sep 2016
              • 16

              #7
              Hello: I did another install and emails are now working. Thanks so much for your help!

              Comment


              • djedumolina
                djedumolina commented
                Editing a comment
                I had the same problem and it was solved as I put the correct string in the CronJobs, at the server...
            • сергей
              Member
              • Aug 2017
              • 46

              #8
              у меня тоже не показывает входящие, хотя тесты соединения проходит. что можно сделать? задачи активны, их обновдение не помогает.

              Comment

              • tarasm
                Super Moderator
                • Mar 2014
                • 573

                #9
                Did you configure cron job?
                Job Offers and Requests

                Comment

                • сергей
                  Member
                  • Aug 2017
                  • 46

                  #10
                  Originally posted by tarasm
                  Did you configure cron job?
                  all actively
                  Attached Files

                  Comment

                • сергей
                  Member
                  • Aug 2017
                  • 46

                  #11
                  I have win 7x64
                  I have created .bat file:
                  C:\xampp\apache\bin\httpd.exe -f C:\xampp\htdocs\Espo472\cron.php
                  run it - no result

                  I think it's not working correctly php

                  Comment


                  • tanya
                    tanya commented
                    Editing a comment
                    change httpd.exe to php.exe, if such file exists
                • сергей
                  Member
                  • Aug 2017
                  • 46

                  #12
                  I don't understand. I have installed Apache, so I have httpd.exe

                  Do you suggest renaming?
                  I suspect that Apache stops working

                  Comment

                  • tanya
                    Senior Member
                    • Jun 2014
                    • 4308

                    #13
                    I mean change the string in the bat file
                    C:\xampp\apache\bin\php.exe -f C:\xampp\htdocs\Espo472\cron.php

                    Comment

                    • сергей
                      Member
                      • Aug 2017
                      • 46

                      #14
                      I did as you advised, but the mail does not come the whole.
                      part of the email is shown, but the part is not showing.
                      what more can I do?

                      Comment

                      • tanya
                        Senior Member
                        • Jun 2014
                        • 4308

                        #15
                        It's recommended to have mailparse pecl extension installed
                        "php -m" command in CLI will show if it's installed and loaded.

                        Last edited by tanya; 09-12-2017, 10:35 AM.

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