Hi, I am running V4.4.1 (just upgraded to ensure that this was not the cause of the issue) and have a problem where emails from a personal email account are not coming into the CRM.
I go to Administration > Personal Email Accounts and create the definition.
When I select "Monitored Folders" it gives me a list of folders from my Exchange server. I pick "INBOX/To CRM Home" from the list.
Everything seems fine but nothing arrives in the CRM. I go to "Emails > All" and nothing shows. I also go to "Administration > Personal Email Accounts > profile name" > "Emails" table and nothing shows.
I thought that there may be a problem with the Cron job (which I have set up).
When I go to: Administration > Scheduled Jobs, I am presented with the list of sub-cron jobs. When I look at "Clean-up" or "Check Group Email Accounts" I can see when the job has run. When I look at "Check Personal Email Accounts", it doesn't show anything. I don't know if this is pertinent or not.
Any suggestions?
Thanks in advance.
I go to Administration > Personal Email Accounts and create the definition.
When I select "Monitored Folders" it gives me a list of folders from my Exchange server. I pick "INBOX/To CRM Home" from the list.
Everything seems fine but nothing arrives in the CRM. I go to "Emails > All" and nothing shows. I also go to "Administration > Personal Email Accounts > profile name" > "Emails" table and nothing shows.
I thought that there may be a problem with the Cron job (which I have set up).
When I go to: Administration > Scheduled Jobs, I am presented with the list of sub-cron jobs. When I look at "Clean-up" or "Check Group Email Accounts" I can see when the job has run. When I look at "Check Personal Email Accounts", it doesn't show anything. I don't know if this is pertinent or not.
Any suggestions?
Thanks in advance.
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