I have an email template that is tied to my service system that sends out emails to my clients showing the progress of a case as it is happening. The problem that I am having has to do with a text field that my support reps put comments in as they work the case. Each time there is an update to the field and it is saved, an email is triggered and the client is updated. The workflow works great but the issue has to do with carriage returns and line feeds for each entry in the field. Here's an example of what I am talking about.
Text field on screen looks like this:
Case Work Performed
Here is some work done
Here is more work done
and some more work done.
When the email gets formatted the text field looks like this:
Here is some work doneHere is more work doneand some more work done
Carriage returns and line feeds are not being passed to the email template.
Anyone have any idea how to get around this??
Thanks
Text field on screen looks like this:
Case Work Performed
Here is some work done
Here is more work done
and some more work done.
When the email gets formatted the text field looks like this:
Here is some work doneHere is more work doneand some more work done
Carriage returns and line feeds are not being passed to the email template.
Anyone have any idea how to get around this??
Thanks
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