I'm experiencing an issue with the Account field when creating a new Case from the Portal.
I have a Portal User who is associated with an Account and also has a Contact. The Contact is related to the same Account as the Portal User.
When the Portal User creates a new Case, the Account field displays the Account ID instead of the Account name.
For example, instead of displaying:
Account: ABC Company
it displays something like:
Account: 66c8f1a2c7
The issue occurs specifically when creating the Case from the Portal.
I also noticed that the same behavior occurs with other entities. For example, if I give the Portal User access to Opportunities or another entity that has an Account relationship, the Account field also displays the Account ID instead of the Account name.
Version: 10.0.3
I have a Portal User who is associated with an Account and also has a Contact. The Contact is related to the same Account as the Portal User.
When the Portal User creates a new Case, the Account field displays the Account ID instead of the Account name.
For example, instead of displaying:
Account: ABC Company
it displays something like:
Account: 66c8f1a2c7
The issue occurs specifically when creating the Case from the Portal.
I also noticed that the same behavior occurs with other entities. For example, if I give the Portal User access to Opportunities or another entity that has an Account relationship, the Account field also displays the Account ID instead of the Account name.
Version: 10.0.3
Comment