Sales Pack - Billing Contact behaves differently regarding email address and address

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  • SailReal
    Member
    • Jun 2025
    • 41

    #1

    Sales Pack - Billing Contact behaves differently regarding email address and address


    Hi all,

    Is it intended, that when

    1. I create an Account with an Address Street3000 and Email-Address Email3000
    2. An Contact with this Account with Address Street3001 and Email-Address Email3001
    3. Create an Subscription with this Billing Contact
    4. An Invoice for this Subscription

    that the invoice is sent to Email3001 but uses billing address Street3000?

    I would expect that address and email address behaves the same regarding the Billing Contact (billing contact address overwrites the account address as well).

    Sure, I can use in the PDF template the {{billingContact.addressStreet}}, then everything works as expected but I would assume that in the scenario above {{billingAddressStreet}} is equal to {{billingContact.addressStreet}}.
  • yuri
    EspoCRM product developer
    • Mar 2014
    • 9944

    #2
    Hi,

    It's intended. Account's billing address is copied to the invoice, not contact's. It's how it's been always functioning, for other document types too.

    Comment


    • SailReal
      SailReal commented
      Editing a comment
      Thank you for the fast response!

      ​​​​​​​
      Originally posted by yuri
      Hi,

      It's intended. Account's billing address is copied to the invoice, not contact's. It's how it's been always functioning, for other document types too.
      Okay, but why are addresses and email addresses handled differently in this case?
  • yuri
    EspoCRM product developer
    • Mar 2014
    • 9944

    #3
    It's the legal billing address of the customer. While the email address is just an email of a person in the company to deliver the invoice to. They are completely different things.

    Comment


    • SailReal
      SailReal commented
      Editing a comment
      Thanks for the clarification!
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