Mass email to different clients with same email address sends only one message

[Alx]

I am using EspoCRM for a few months and it seems a real help for organising informations in company Thanks to the creators of this software.


When sending newsletters I can not solve a specific issue. I have different clients that represent more than 1 company. They provide the same email address for all of those companies. I created email templates with placeholders like {account.name}. I created target lists and added all those companies. When sending mass emails, it should send personalised messages like this:

Company 1 should receive the email that includes the name "Company 1"
Company 2 should receive the email that includes the name "Company 2"
Company 3 should receive the email that includes the name "Company 3"
Etc.


But the system sends only one email:
Company 1 receives the email that includes the name "Company 1"

The other companies does not receive emails.



How can we fix this?



Thank you.

[yuri]

Hi,

It's how it works by design. If I'm not mistaken, it's a common practice for mass email services to not to send to the same email address more than once.