How to prevent CRM Automated replies to no-repy@xxx.com

[murugappan]

Hi,

We have customers who send emails to us using reply email address such as "noreply@company.com" or "donotreply@company.com" to group email accounts. On receipt of such emails and also other normal emails, our crm system creates a case and sends an acknowledgement-reply email with a case number. The acknowledgement emails are getting bounced. How do i prevent sending acknowledgement emails for such email address?

[yuri]

Hi,

There's no such a parameter.

The system won't send auto-replies if the email contains any of the following headers:

X-Auto-Response-Suppress: AutoReply
X-Auto-Response-Suppress: All
Auto-Submitted: <any value other than 'no'>
X-Autoreply: <any value>
X-Autorespond: <any value>

Usually, systems that automatically send emails that are not meant to be replied care to include some of these headers.

Note that this is as of v9.2. Before, we checked fewer headers.

[murugappan]

Hi yuri , Will check this out. I think what you stated the email mau not have these headers,

[murugappan]

Hi yuri
Is there any way i can code and check the value of reply-to email address has these values: "noreply" and stop the auto reply?

[yuri]

There's no such a feature. To implement it some programming effort wold be required.

[murugappan]

Its ok yuri. I found all the group emails that cause this problems do not and will not process auto response. These group email addresses are used receive payments notification from banks using their auto-pay gateway. I have disabled the auto-reply for these group emails. Now i see there is drastic drop in bounced emails. Thank you for all help.