Unable to diagnose persistent errors in the log

[murugappan]

Hi,

I am trying to clear out all the errors in log and i have cleared almost all of them except there persistent errors that i am unable to diagnose. Please assist/help.

(1) Process error: I do not know which process/workflow this one refers:

ERROR: Process 68cc091d6d10efa41 element hsoto96v2b: Workflow: Send Request action: POST https://memberinfo.emastpa.com.my/prod/RequestProcessing/NewRequestSubmission; Error 500 response. [] []
ERROR: Process 68cc0e5916516fd9f element hsoto96v2b: Workflow: Send Request action: POST https://memberinfo.emastpa.com.my/prod/RequestProcessing/NewRequestSubmission; Error 500 response. [] []

(2) Bad where item: This one puzzles me:

ERROR: (500) Bad where item 'in'.; GET /Case; line: 712, file: /home/crmemast/public_html/emascrm/application/Espo/Core/Select/Where/ItemGeneralConverter.php [] []

Thank you in advance.

[yuri]

Hi,

To track the first one, open the process '68cc091d6d10efa41'.

https://your-domain/#BpmnProcess/view/68cc091d6d10efa41

You should be able to see the node that failed highlighted with gray. The error message tells that the remote API the Send HTTP Request action sent to returned the error. It can be a temporary error on the remote API side, or a wrongly crafted request that caused the remote API to respond with the error.

The second one is harder to track. It could be caused by a wrongly crafted API request to Espo. You can look into the webserver access log to find the request made at the same time to find out where this request came from.