Failed job running, job '68cb64d28bd0149aa'. Job CheckEmailAccounts

[murugappan]

Hi,

I am getting error in log but i unable to diagnose this.

[2025-09-18 01:58:34] ERROR: JobManager: Failed job running, job '68cb64d28bd0149aa'. Job CheckEmailAccounts 5aaba11bb17b76aa1: [0] cannot login, user or password wrong; at /home/crmemast/public_html/emascrm/application/Espo/Classes/Jobs/CheckEmailAccounts.php:61. [] []

It does not stated which email accounts or which job. How do i trace the which job or email account? Please help.

[yuri]

Hi,

You can find out which exactly email account is not functioning by opening the following link in the browser:

https://your-host-name/#EmailAccount/5aaba11bb17b76aa1

Or just open any existing personal email account record and replace the ID part in the address bar.

Note that there's a functionality that notifies the affected email account owner with in-app notifications when their email accounts can't fetch emails.

[yuri]

Another way. Open Administration > Scheduled Jobs > Check Personal Email Accounts. In the Log panel, there must be ones with Failed status. The email account record is in the second column of the Log panel table.

[murugappan]

yuri , Thank you much. It worked. I have cleared the email account problem.