Inbound email cannot match dot.atom format

[murugappan]

Hi,

I am getting this error:

ERROR: Inbound Email: Auto-reply error: ' emas.finance' can not be matched against dot-atom format [] []

What could be the cause of this error?

[yuri]

Hi,

It is produced by the email sender library. Maybe email address you specified for replies does not satisfy the required format.

[yuri]

Maybe the whitespace is the culprit.

[murugappan]

yuri thank you for responding. Unfortunately, all email addresses have been working before.

[yuri]

We upgraded the library in v9.1. Maybe this is the reason. The previous library could have been more tolerant to email addresses.

[yuri]

Maybe the following measure will help. In Espo, on the form where the ' emas.fi***@...' address is stored, try to Edit the record and re-save (no need to modify anything). If there's an extra whitespace in the beginning, it will remove it.

[murugappan]

yuri thank you for the update and advise. Its not happening anymore.