How to properly configure email tracking with Office365?

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  • evelynwang
    Junior Member
    • Jul 2025
    • 1

    #1

    How to properly configure email tracking with Office365?

    Hi everyone,

    I'm currently setting up EspoCRM for my team and trying to enable email tracking (open/click tracking) for our outbound emails. We’re using Office365 as our mail server.

    I've followed the documentation and was able to send test emails successfully, but I’m not sure if the tracking features are actually working. Is there anything specific I need to configure on the Office365 side or within EspoCRM to get email tracking functioning properly?

    Any advice or tips from someone who’s already set this up would be greatly appreciated!

    Thanks in advance!
  • heint
    Junior Member
    • Jun 2025
    • 14

    #2
    Greetings, evelynwang,
    Please, could you specify what kind of `email tracking` you are referring to? Do you mean the Tracking URL feature or IMAP/SMTP configuration? Point out the main questions you are interested in, preferably with screenshots, so someone could provide you with specific information.

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