Problem - Error 500 Malformed UTF-8 characters, possibly incorrectly encoded

[Acoma]

Hi
A platform that has been working really well and no changes or updates apart from word entries as per normal users, we have a problem that appears on one or 2 speicific members that when they visit an Case entry that has the Stream at the bottom now starts to missing the stream entries and have a top red box that reports the follwing:

URL https://c.spelthornejobsandskills.com/
Message in re box -
Error 500
Malformed UTF-8 characters, possibly incorrectly encoded

Can you please help advise what might be calling this? and have any pointers that might help solve or fix this type of problem.

[shalmaxb]

as the message tells, in these recordsit may have some wrong encoded UTF-8 characters. Mostly these come from wrong encoded imports, wron copy past entries, mainly when the contain special chars, which there are a liot in foreign languages or incorrectly used. So the reasons could be various. As you limit this problem to two of your users, take e look into the records that these users saved. You mayh have a look in the MySQL database as well, as it maybe, that there you will find these characters. Wrong encoded characters mostly look a bit cryptic or do not appear at all.
You may read a bit about hat here: https://medium.com/@salsabilifee/und...s-5449a789e767