I've come across a few posts on the forums from people that tried to do similar things regarding editing the Case number but I'm not sure what I'm missing and think I still need some help. I want to change the current Case number and set it to 125001 and then increment +1 from there. I also want to set a prefix, if possible, so that the next few cases look like this:
C-125001
C-125002
C-125003
If the case number must be an integer then that is fine, the C- isn't necessary. How can I go about manually changing the current Case #? Is it something in the database?
I'm in Administration > Entity Manager > Case > Fields and there's "Number". When I open it, there isn't much to edit except Label and Tooltip Text. I added the field "Number (auto-increment)" and see some more customization options so I added "C-" as a prefix and then tried to set the Case number, but new cases are still incrementing from the old Case numbers. Would appreciate any help if someone knows the solution to this. I have a background in systems admin and cybersecurity but I am no programmer or coder so if it takes custom coding, please explain it to me like I'm 5 lol : )
C-125001
C-125002
C-125003
If the case number must be an integer then that is fine, the C- isn't necessary. How can I go about manually changing the current Case #? Is it something in the database?
I'm in Administration > Entity Manager > Case > Fields and there's "Number". When I open it, there isn't much to edit except Label and Tooltip Text. I added the field "Number (auto-increment)" and see some more customization options so I added "C-" as a prefix and then tried to set the Case number, but new cases are still incrementing from the old Case numbers. Would appreciate any help if someone knows the solution to this. I have a background in systems admin and cybersecurity but I am no programmer or coder so if it takes custom coding, please explain it to me like I'm 5 lol : )
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