Group Email Config Page Broken After Update – name.js Loads as HTML

[smachado]

Hi everyone,

I'm experiencing a serious issue with my EspoCRM installation after a recent update. Context:

• EspoCRM version: (please fill if known)
• Installed on: Plesk (Linux hosting)
• PHP version: 8.3 (set via Plesk)
• FastCGI enabled

Issue Description:


When I go to the Group Email Accounts settings page, nothing loads. The console shows this error:
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Uncaught (in promise) SyntaxError: Unexpected token '<', expecting '}' in name.js
When I check the request, I see that the file name.js is being returned as an HTML page, not a JS script.

If I visit the URL directly:
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https://crm.hierrosisaga.com/client/src/views/fields/name.js

It loads the EspoCRM HTML page, not the JS source. Relevant Folder Structure:


The path /public/client/src/views/fields/ contains the file name.js, which is there and accessible via the file manager. What I’ve tried:

• Confirmed that the file exists and has correct permissions (rwx r-x r-x)
• .htaccess is present and has:
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  <IfModule mod_rewrite.c> RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule ^.*$ index.php [L] </IfModule>
• Set correct document root: /crm.hierrosisaga.com/public
• Nginx proxy is enabled with intelligent file processing
• Ran: php rebuild.php → no effect (PHP 8.3 compatible)
• Checked MIME types and no restrictions in Apache/Nginx config
• Cleared cache and rebuilt multiple times

Suspected Problem:


It seems Apache or Nginx is routing JS files through index.php, possibly because the route /client/src/views/fields/name.js is not correctly excluded.

I believe I might be missing a correct Alias for the /client/ folder. My Question:

• How can I configure Apache/Nginx or EspoCRM properly so that direct JS files (like name.js) load as raw JavaScript and not HTML?
• Is there a recommended .htaccess or Apache alias directive for this?

[yuri]

It does not seem to belong to the bug reports.

[lazovic]

Hi smachado,

Can you please show your Apache and NGINX configurations?

[smachado]

Hey @lazovic!!!!

https://crm.hierrosisaga.com/phpinfo.php

[smachado]

I’m currently trying to deploy EspoCRM on a shared hosting environment using Plesk. The installation is technically successful, and PHP is running correctly (verified via phpinfo()), but I am unable to access the CRM interface — I keep seeing the configuration warning page that says I need to properly configure the webserver.

After reviewing the documentation, I understand that for production environments, Apache needs to be configured with:
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Alias /client/ /path-to-espocrm/client/ <Directory /path-to-espocrm/public/> AllowOverride All </Directory>
However, this is not possible in my hosting plan. I’m on a shared server with no root access to Apache configuration files, and I'm limited to .htaccess rules and settings via the Plesk interface.

I’ve already configured the domain root to point to /public, and .htaccess is working (mod_rewrite is enabled). But since I can't define the required Alias directive, access to static client assets like /client/src/views/fields/name.js returns a 403 Forbidden error, and the application doesn't load properly.

The PHP environment is:

• PHP 8.3.14 with FastCGI
• mod_rewrite is active
• All required PHP extensions are installed and working
• File permissions are correct (Espo shows "Success" on all permissions)

Questions:

1. Is there any supported workaround for using EspoCRM on shared hosting without Alias?
2. Could copying the /client folder inside /public be a temporary workaround? (not ideal, but maybe functional?)
3. Is it possible to override this setting within Espo’s configuration files or .htaccess somehow?

Any help from the community or devs would be greatly appreciated. Thanks in advance.