Administrator password recovery not working

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  • ArchPrime
    Junior Member
    • May 2025
    • 4

    Administrator password recovery not working

    According to the documentation (link posted below), it should be possible to add Administrator password recovery to the login dialog - however the 'passwordRecoveryForAdminDisabled' setting does not exist in data/config.php, and even if I add it, it has no effect.

    Is this a known issue (perhaps the documentation is out of date?), and how do I otherwise recover or reset the administrator password?
    Last edited by ArchPrime; Today, 02:19 PM.
  • item
    Active Community Member
    • Mar 2017
    • 1520

    #2
    Hi,
    have you make a clearCache and rebuild ? refresh browser cache ?

    else, you can use console command to reset password :

    If you could give the project a star on GitHub. EspoCrm believe our work truly deserves more recognition. Thanks.​

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    • ArchPrime
      Junior Member
      • May 2025
      • 4

      #3
      Thanks @item.
      I cleared browser cache, but as a complete noob, I had not heard of 'clearCache and rebuild' as a thing you could make before now.

      In the end I found your link and resorted to console (took a bit of doing to set up SSH access to host via Putty & figure out why I had insufficient permissions to then execute console command - this not my natural environment!), but got there in the end.

      Would be much better if a 'reset password' link was simply available on the login dialog though.

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