Access denied Can't relate with non-existing EmailAccount record

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  • Tao-Lee
    Junior Member
    • Sep 2023
    • 9

    Access denied Can't relate with non-existing EmailAccount record

    Hi all, a user reported that she could not send emails anymore.
    It has worked all fine and I cannot find something in the logs.
    I am using the latest version (9.0.8) with php version 8.2.28

    When sending a new email or replying on a mail I get this error: Access denied
    Can't relate with non-existing EmailAccount record

    I tried sending test email in the email settings and that works.
    The emails are coming in the groupmail folder.
    Cronjob is working fine.
    Looked at the roles and everything is set wright as far I can see.

    Click image for larger version

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    I have no clue why it suddenly does not work sending emails.

  • victor
    Active Community Member
    • Aug 2022
    • 875

    #2
    - Enable Debug mode: https://docs.espocrm.com/administrat...ng/#debug-mode.
    - Reproduce the error.
    - Submit the EspoCRM error log. EspoCRM log files are located in {ESPO_ROOT}/data/logs/ directory. Most errors are logger there.

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