How to stop my own sent emails showing up as unread?

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  • stepstep
    Junior Member
    • Apr 2025
    • 8

    How to stop my own sent emails showing up as unread?

    Hello guys, i've hit the wall with this. pls help.

    i have a following setup:
    - 9.0.6 espo
    - a group email account + a group folder for that account
    - group account fetches all emails from only "inbox" folder on imap server
    - when sending, espo is set to send a copy to imap "sent" folder (disabling this doesnt change anything)


    the problem:
    whenever i work with group email folder, "Reply" and "Compose" functions work differently.
    When i Reply: i see my own just sent UNREAD email in both 'Sent' and 'GroupFolder', in Espo.
    When i Compose: i see my own just sent UNREAD email only in 'Sent' in Espo.

    Note: i am sending all mail via the same group account and from/to same emails.

    The question:
    A) How do i make Reply and Compose behave identically? both must either show my own emails in group folder, or only show it in 'Sent'.
    B) How do i make these sent emails READ right away? i can't understnand why it is that way - when i've just sent the email - and it's showing me i didn't read it.

    Much thanks!



  • yuri
    Member
    • Mar 2014
    • 8860

    #2
    I believe this happens if you reply not from a personal email address but from a group email address. Currently, there's no way to prevent such emails from not appearing in the group folder. I'll revise this for the future version.
    If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

    Comment

    • yuri
      Member
      • Mar 2014
      • 8860

      #3
      Also, addition the group email address to your user email address list may work as a temporary workaround.
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

      Comment

      • stepstep
        Junior Member
        • Apr 2025
        • 8

        #4
        Originally posted by yuri
        Also, addition the group email address to your user email address list may work as a temporary workaround.
        i did that, here's the results -

        User: sends 1 Reply and 1 Compose emails, both from group folder. (Reply to email in group folder, Compose when just having group folder opened)

        User: sees both of these in espo local 'Sent' folder. Doesn't see any of these in group folder. Both appear READ.

        Administrator: sees only his Reply in group folder. Doesn't see his Compose in any of the folders. Reply appears READ.


        from what i understand there are two problems with this workaround:
        1) admin (other users too, i guess) still doesn't see Composed message in group folder (not sure, does Compose feature even take currently open group folder in consideration? supposed to, theoretically)
        2) navigation difficulties for user that has emails from multiple emails collected in one Sent folder, instead of showing them in group folders like for everyone else.

        Or that was the idea -- to separate users own emails from everybody else's emails in group like that?

        in situations with many email accounts, it gets rough though... perhaps a choosable setting could solve this (in which folder to save sent emails), if that's not too difficult?

        or potentially a decent solution would be to put user's sent emails in group folder always (and mix them all just like for everybody else in group), but add quick filters in search bar, which would let swiftly jump between OwnSent / incoming / Both / All ? that'd be neat! here's an improvised vision screenshot:


        Also thanks for a quick feedback! can't wait for the new update whatever it brings

        Comment

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