Disappearing SMTP value in mass email sending

[arturkulik]

Below we present the result of the analysis conducted for the issue:

Within "crm:views/mass-email/fields/smtp-account", which is an extension of "views/lead-capture/fields/smtp-account", there is a configuration where the list of available options for the "smtp-account" field is built.


In the configuration, the value for the field is missing. For example, in the "from-address" field, the configuration is as follows:



where "fromAddress" and "fromName" have assigned values.

Adding the "smtpAccount" value to the data model causes the value to be displayed in the mass email details.

In our opinion, this is an issue on the core side of EspoCRM.
The issue is the lack of setting the "smtpAccount" field value based on the data model, which comes from the mass email details.

[yuri]

Moved out from bug reports due to lack of the steps to reproduce (required by bug report rules). Could you provide steps to reproduce? I tried to understand the problem but could not.

[arturkulik]

During the creation of a new mass email, the SMTP Account field value is indicated.

However, after saving the record, this value disappears from the email template - it is not visible in the preview, and upon re-editing, the default "Undefined (system)" is indicated.

We would like to know if this is the correct behavior of the system?

and whether it is possible for this value to be disclosed.

The programmed mailings are sent correctly according to the selected SMTP account.

[arturkulik]

ina a campaign w create new mail:


smtp acc is selected

ina a preview SMTP is empty



when back to edit, selected smtp account is not set, but the default sending address chossen in Administration | Outbound Emails.

Additionally: the Reply-to Address and Reply-to Name fields do not populate despite the data entered in the account settings.

[yuri]

> Additionally: the Reply-to Address and Reply-to Name fields do not populate despite the data entered in the account settings.

I don't think they are supposed to.

[yuri]

What EspoCRM version?

[arturkulik]

version: 8.4.2 ( we are working on a test version to upgrade to 9.0.7)

[yuri]

I see from screenshots that the version is lower than 9.0. We have another rule in bug reports, to indicate the version.

[yuri]

This issue was already fixed that's why I could not reproduce.

[arturkulik]

I'm sorry, I was in a hurry. I'm catching up on the rules now.

[arturkulik]

This issue was already fixed that's why I could not reproduce.

Thank You for the explanation