Email to Case not working for forwarded emails

[abhilash.kumar.niit]

Hi my email to case is not working in case of email forwarder due to email auto-reply headers .

how can i fix this if i can not remove the auto-reply headers from the outlook mailbox.
Also suggest how to change the code if needed as i am new to espo and would not be able to override the extension code.

[yuri]

Hi,

It's in the core Espo. It's not very easy to override in an upgrade-safe way (though possible). It would require some effort.

The dirty fix is to modify this method: https://github.com/espocrm/espocrm/b...Fetch.php#L137

But it will be overridden after upgrade.

[abhilash.kumar.niit]

Can you guide how can i override this so that i don't get reverted back after update.

[yuri]

You would need to bind a custom FetcherFactory for the group account service. Here's how it's done in the default bining: https://github.com/espocrm/espocrm/b...nding.php#L344

In the custom FetcherFactory you will need to bind a custom BeforeFetch hook. The custom BeforeFetch Hook can call the default BefereFetch Hook and then modify parameters to prevent case creation skipping.