Assigning user after creation

[e.alhusamia]

Hi, I'm assigning a user immediately after creating specific entities. While the functionality works, it currently triggers two notifications. Is there a way to reduce it to just one notification in this case?


here is the screenshot of the workflow I built after creation for assigning the user


And this is the screenshot of the notification I received after creating each record in the Activity entity



any idea to reduce the notifications numbers or other way to auto-assign after creation for specific entities

[lazovic]

Hi e.alhusamia,

Please tell me which versions of EspoCRM and Advanced Pack extension are you using? This information is needed so that we can reproduce this issue.

[e.alhusamia]

espo version is 8.2.3
Advanced Pack is 3.4.5

[lazovic]

e.alhusamia,

Unfortunately, I can't reproduce this behavior.

Can you please tell me if there are any specific notification settings for users? Maybe there are also other workflows that affect the Activity entity? Any additional information would be useful in this case.

[item]

Hi lazovic,

Maybe :
it's after create... so first he save maybe the assignedUser.. and then afterCreate he assigne to the new User.
So for me it's ok, the workflow must beforeSave

I can be wrong too

[lazovic]

item,

I see from the formula script that the workflow will only work if assignedUserId field value is empty. But any of the versions, of course, is possible.

[e.alhusamia]

Thanks everyone for your support. I fixed the issue — the 'audit' option in the assigned user field was set to true

[yuri]

In the future it will be fixed.