Issue with Phone field in leads

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  • Helix
    Junior Member
    • Mar 2025
    • 1

    Issue with Phone field in leads

    Dear Team,
    Previously, we could add text (e.g., "+1 123456789 (Simon)") to the phone number field in leads to distinguish contacts. Now, the field only accepts numbers, making it unclear whose number it is.
    While I understand contacts can be created separately, we need this functionality in the initial lead stage. Could you please check if this restriction can be removed or adjusted?
    Thank you,

  • lazovic
    Super Moderator
    • Jan 2022
    • 922

    #2
    Hi Helix,

    Please go to Administration > Settings > General and unmark the "International phone numbers" option. Then, you will be able to set the phone number with such text data.

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