Emails are not imported correctly

[ChrisSka83]

Hello everyone,

Every now and then I have a phenomenon that I don't understand.
I can't reproduce it somehow.

Sometimes I receive an e-mail that is linked to an entity, but this does not appear in the entity's entry.
I cannot link it afterwards either.
If I delete “Refers to” and re-enter it, it does not appear in the entry under History.

This e-mail then also looks different to how it should look.

1. sender and recipient address are empty (although the sender goes to reply) -> I had already added them in the screenshot, hoping that it would appear in the entity. The mail also does not appear under the contact in the contact entity.
2. heading of subject and content are displayed
3. under Status it says “Being Imported” instead of “Imported”
4. i do not receive a notification for this mail and it does not appear under Notifications

Does anyone know the problem and how can I fix it?

[yuri]

Hi Chris,

Usually, it's an error (exception) occurred while importing. Has to be logged in the log file.

[ChrisSka83]

The only entries that came in around this time are the following:

[2025-01-15 10:40:02] WARNING: E_WARNING: Undefined property: stdClass::$entityName
[2025-01-15 10:40:02] WARNING: E_WARNING: Undefined property: stdClass::$fromString
​ 

Such entries occur a few times in the logs.

[2025-01-15 10:46:02] WARNING: E_WARNING: Undefined property: stdClass::$entityName
[2025-01-15 10:46:02] WARNING: E_WARNING: Undefined property: stdClass::$fromString​ 

[2025-01-15 12:11:02] WARNING: E_WARNING: Undefined property: stdClass::$entityName
[2025-01-15 12:11:03] WARNING: E_WARNING: Undefined property: stdClass::$entityName
​ 

[yuri]

These are not the culprits.