Problem sending Emails from Entites

[shalmaxb]

When I try to send an email from the entity`s actions or the confirmation mail from web-to-lead, I get an error 500 and the mail would not be sent. In the Log File I have this:

[2024-12-09 20:18:01] CRITICAL: (0) Failed job 675750019637ab1f6. CheckInboundEmails job failed, 62065413c7f518035; OpenSSL decrypt failure. :: /var/www/vhosts/wxxxe/dxxxe/application/Espo/Classes/Jobs/CheckEmailAccounts.php(56)

but my certificate is working, as I can see by sending normal mails. OpenSSL is a recent version.

[yuri]

Maybe re-setting (re-entering) the email account password will work. If you use passwords.

[shalmaxb]

This was solved. The reason was the WYSIWYG Email-Editor. The known problem with summernote causes not wanted code sometimes. This happens mostly, when you copy something from the editor itself and paste it in the editor again. The editor for example has a grey background an when copying an item it copies the background html-tag as well and adds it to the copied piece. If the copied items are placeholder tags it causes to keep this background-code together with the text from the placeholder and because of that it is no longer a valid tag and the mail will not be sent.

[yuri]

I don't think that "OpenSSL decrypt failure" was caused by the wysiwyg. It must be something else.

[shalmaxb]

I had a group Email account with the same address as a personal account. Could it be that. I deleted the personal account and the error does not occur anymore.

[yuri]

Yes. It's likely.