Time out error in Workflow

[Ashif Malayil]

I have two entities, Allocation and Contact. The Customers are listed in the Bottom Panel of the Allocation entity (one-to-many relationship). When I update a field in the Allocation entity, I trigger a workflow to update all related Contact records mapped to that Allocation, setting a checkbox field.

However, the process encounters issues:

1. It takes a long time to save, eventually timing out.
2. Only some of the related records are updated, while others remain unchecked

What will be the issue and how can i resolve this issue?

[lazovic]

Hi Ashif Malayil,

Please enable debug mode in your EspoCRM instance logs and send us error logs: https://docs.espocrm.com/administrat...ng/#debug-mode.

[Ashif Malayil]

lazovic, I am encountering numerous debug errors and am struggling to identify the specific logs needed to share with you. Instead, I plan to use a PHP script to complete the task, as I believe this approach might help resolve the issue effectively.